Introduction

The Transport General Authority believes in the importance of e-participation as a tool to enhance transparency, improve service quality, and empower beneficiaries to contribute to decision-making. The Authority is committed to providing effective and secure participation channels in line with the regulations issued by the Digital Government Authority.

Objectives

  • Enhance interaction between the Authority and beneficiaries through e-participation channels.
  • Enable beneficiaries to express their opinions and suggestions regarding the Authority’s services and initiatives.
  • Improve the quality of services based on beneficiary feedback.
  • Promote the principles of transparency and accountability in the delivery of public services.

Scope of Application

This policy applies to all e-participation channels provided by the Authority, including:
  • The official website of the Authority.
  • Official social media platforms.
  • Online surveys and questionnaires.
  • Any other digital tools adopted by the Authority for participation purposes.

Participation Rules and Conditions

  • Submissions must be written in clear and proper Modern Standard Arabic.
  • Avoid using offensive, vulgar, defamatory, or abusive language.
  • Do not resend the same message multiple times.
  • Avoid sectarian, racist, or religiously offensive content.
  • Do not publish personal information such as names, contact details, or addresses.
  • Avoid sending links containing harmful files or viruses.
  • Do not use participation channels for any commercial or unsolicited promotional activity.
  • Misuse of the Authority’s e-participation systems in a way that affects their performance or security is prohibited.

Mechanisms for Collecting Opinions and Suggestions

TGA enables beneficiaries to participate through:
  • Online surveys regarding the Authority’s services.
  • Questionnaires related to new initiatives and projects.
  • Official social media platforms to receive comments and suggestions.
  • Handling Submissions and Responses
  • All submissions are reviewed by the Authority before publication to ensure they meet policy requirements.
  • The Authority reserves the right not to publish or to remove any content that violates its policy or applicable laws.
  • The Authority gives due consideration to reviewing, evaluating, and responding to submissions as appropriate.

Use of Submissions in Decision-Making

Beneficiary contributions and feedback are used to:
  • Improve the quality of services provided.
  • Develop internal policies and procedures.
  • Prioritize future projects and initiatives.

Disclaimer

The Authority, its employees, or representatives shall not be held legally liable for any comments or feedback published through its e-participation platforms. Furthermore, the Authority is not responsible for any negative remarks or comments published through its online platforms, nor for any consequences resulting from such publications.

Review and Updates

This policy is reviewed periodically (annually or as needed) to ensure its relevance to ongoing technical and regulatory developments.

Acknowledgement

By using any of the Authority’s digital platforms, beneficiaries acknowledge their acceptance of this policy and commitment to its terms.