Introduction to the Electronic Service Level Agreement (SLA):
In line with the Transport General Authority commitment to enhancing the quality of services provided to beneficiaries across all sectors (land – maritime – railway), and striving to achieve customer satisfaction by offering the Authority’s services through its official website and the "Logisti" platform in the easiest, most convenient, and fastest manner possible. The portal provides a list of electronic services that meet the defined standards, with a commitment to the maximum time required for service delivery. It should be noted that this time does not include delays due to missing information if the user fails to provide all required details. It also does not include the time taken by third parties, such as other government entities, when the nature of the transaction requires their involvement. Users must also comply with the terms and requirements of each service as outlined in the service guides, regulations, and rules for each activity. All electronic services will be continuously updated and added to this list. For more information on all electronic services, users can refer to the service-specific user guide available on the Logisti platform.
Assistance and Support:
The Transport General Authority electronic portal provides assistance and support to beneficiaries in a manner that suits the largest possible number of visitors. This is achieved by offering readable content, multimedia, detailed information, and links to various forms of support such as the Beneficiary Service Center and the Beneficiary Knowledge Center.
Privacy and Confidentiality of Information:
The Transport General Authority prioritizes the privacy and confidentiality of user information. Privacy and information confidentiality policies are considered part of the terms of use of the Authority's electronic website. For more information about privacy and confidentiality, you can visit the Privacy Policy page.
Providing Communication and Engagement Channels:
The Authority is committed to interacting with and responding to inquiries and requests submitted through the "Contact Us" page or via the unified number 19929.
Electronic Service Levels
1. Land Transport Services:
|
No. |
Main service name |
Service |
Service performance time |
Service available by |
|
1. |
Land transport licenses |
Issuance of Restricted License |
Immediate |
24/7 |
|
2. |
Issuance of Final License |
Workday |
24/7 |
|
|
3. |
License Renewal |
Workday |
24/7 |
|
|
4. |
Change of License Location |
Immediate |
24/7 |
|
|
5. |
License Cancellation |
Immediate |
24/7 |
|
|
6. |
operation cards |
Issuance of Operation Cards |
Immediate |
24/7 |
|
7. |
Renewal of Operation Cards |
Immediate |
24/7 |
|
|
8. |
Change of Operation Card |
Immediate |
24/7 |
|
|
9. |
Cancellation of Operation Cards |
Immediate |
24/7 |
|
|
10. |
Driver cards |
Issuance of Driver Cards |
Immediate |
24/7 |
|
11. |
Renewal of Driver Cards |
Immediate |
24/7 |
|
|
12. |
Issuance of Seasonal Driver Card |
One work day |
24/7 |
|
|
13. |
Cancellation of Driver Cards |
Immediate |
24/7 |
|
|
14. |
Renewal of Seasonal Driver Card |
One work day |
24/7 |
|
|
15. |
Traffic letters |
Traffic Letters |
Immediate |
24/7 |
|
16. |
Request for Traffic Letter for Ownership Transfer for Scrapping |
Immediate |
24/7 |
|
|
17. |
Proof of need to private transport |
Request for Proof of Need |
One work day |
24/7 |
|
18. |
Booking appointments inside the cities |
Booking City Entry Appointments |
Immediate |
24/7 |
|
19. |
Documentation of truck loads |
Create Transport Document |
Immediate |
24/7 |
|
20. |
Modify Transport Document |
Immediate |
24/7 |
|
|
21. |
Cancel Transport Document |
Immediate |
24/7 |
|
|
22. |
Print Transport Document |
Immediate |
24/7 |
|
|
23. |
Add Sub Transport Document |
Immediate |
24/7 |
|
|
24. |
Cancel Sub Transport Document |
Immediate |
24/7 |
|
|
25. |
Issuance of Exceptional Transport Load Permit |
Immediate |
24/7 |
|
|
26. |
Close Transport Document |
Immediate |
24/7 |
|
|
27. |
Vehicles management |
Vehicles |
Immediate |
24/7 |
|
28. |
Land transport control panel |
Control Panel of Logisti Portal |
Immediate |
24/7 |
|
29. |
Vehicle rental agreements
|
Conclusion of Lease Agreement |
Immediate |
24/7 |
|
30. |
Lease Agreement Extension |
Immediate |
24/7 |
|
|
31. |
Suspension of Lease Agreement |
Immediate |
24/7 |
|
|
32. |
Closure of Lease Agreement |
Immediate |
24/7 |
|
|
33. |
Cancellation of Lease Agreement |
Immediate |
24/7 |
2. Maritime Transport Services:
|
No. |
Main service name |
Service |
Service performance time |
Service available by |
|
1 |
Registration and Management of Vessels |
Temporary Ship Registration |
One work day |
24/7 |
|
2 |
Extension of Temporary Registration for Saudi Ship |
One work day |
24/7 |
|
|
3 |
Permanent Registration for Paper-Registered Ship |
One work day |
24/7 |
|
|
4 |
Amendment of Saudi Ship Registration Data |
One work day |
24/7 |
|
|
5 |
Mortgage of a Saudi Ship |
One work day |
24/7 |
|
|
6 |
Release of Mortgage for a Saudi Ship |
One work day |
24/7 |
|
|
7 |
Issuance of Mortgage Clearance Certificate for a Saudi Ship |
One work day |
24/7 |
|
|
8 |
Issuance of Continuous Synopsis Record Certificate for a Saudi Ship |
One work day |
24/7 |
|
|
9 |
Issuance of Insurance Certificate for a Saudi Ship |
three work days |
24/7 |
|
|
10 |
Renewal of Insurance Certificate for a Saudi Ship |
three work days |
24/7 |
|
|
11 |
Cancellation of Insurance Certificate for a Saudi Ship |
three work days |
24/7 |
|
|
12 |
Issuance of Authorization for a Saudi Ship |
two work days |
24/7 |
|
|
13 |
Transfer of Ownership of a Saudi Ship |
One work day |
24/7 |
|
|
14 |
Deletion of a Saudi Ship |
One work day |
24/7 |
|
|
15 |
Navigation Licenses |
Issuance of Navigation License for a Saudi Ship |
One work day |
24/7 |
|
16 |
Renewal of Navigation License for a Saudi Ship |
One work day |
24/7 |
|
|
17 |
Issuance of Navigation License for a Foreign Ship |
three work days |
24/7 |
|
|
18 |
Renewal of Navigation License for a Foreign Ship |
three work days |
24/7 |
|
|
19 |
Amendment of Navigation License for a Foreign Ship |
two work days |
24/7 |
|
|
20 |
Cancellation of Navigation License for a Foreign Ship |
One work day |
24/7 |
|
|
21 |
Security Staffing Certificates |
Issuance of Safe Manning Certificate for a Saudi Ship |
two work days |
24/7 |
|
22 |
Amendment of Safe Manning Certificate for a Saudi Ship |
two work days |
24/7 |
|
|
23 |
Renewal of Safe Manning Certificate |
two work days |
24/7 |
|
|
24 |
Land Transport Licenses |
Activity License Issuance Service |
two work days |
24/7 |
|
25 |
Issuance of Maritime Travel Ticket Sales License |
two work days |
24/7 |
|
|
26 |
Renewal of Maritime Travel Ticket Sales License |
two work days |
24/7 |
|
|
27 |
Amendment of Maritime Travel Ticket Sales License |
two work days |
24/7 |
|
|
28 |
Issuance of License for Inspection & Maintenance of Lifesaving Appliances |
two work days |
24/7 |
|
|
29 |
Renewal of License for Inspection & Maintenance of Lifesaving Appliances |
two work days |
24/7 |
|
|
30 |
Amendment of License for Inspection & Maintenance of Lifesaving Appliances |
two work days |
24/7 |
|
|
31 |
Issuance of License for Small Vessel Inspection |
two work days |
24/7 |
|
|
32 |
Renewal of License for Small Vessel Inspection |
two work days |
24/7 |
|
|
33 |
Amendment of License for Small Vessel Inspection |
two work days |
24/7 |
|
|
34 |
Activity License Renewal Service |
two work days |
24/7 |
|
|
35 |
Activity License Data Amendment Service |
One work day |
24/7 |
|
|
36 |
Maritime Units |
Issuance of Marine Unit Ownership Certificate |
One work day |
24/7 |
|
37 |
Issuance of Operation License |
One work day |
24/7 |
|
|
38 |
Renewal of Operation License |
One work day |
24/7 |
|
|
39 |
Transfer of Ownership and Sale of Marine Unit Shares |
One work day |
24/7 |
|
|
40 |
Change of Marine Unit Activity Type |
One work day |
24/7 |
|
|
41 |
Change of Marine Unit Operating Area |
One work day |
24/7 |
|
|
42 |
Change of Marine Unit Name |
One work day |
24/7 |
|
|
43 |
Deletion of Marine Unit |
One work day |
24/7 |
|
|
44 |
Mortgage of Marine Unit |
One work day |
24/7 |
|
|
45 |
Release of Marine Unit Mortgage |
One work day |
24/7 |
|
|
46 |
Addition of Engines to Marine Unit |
One work day |
24/7 |
|
|
47 |
Deletion of Engines from Marine Unit |
One work day |
24/7 |
|
|
48 |
Transfer of Marine Unit Ownership |
One work day |
24/7 |
|
|
49 |
Efficiency and Eligibility Certificates |
Equivalency of Competency Certificate |
two work days |
24/7 |
|
50 |
Renewal of Competency Certificate |
two work days |
24/7 |
|
|
51 |
Request for Endorsement Certificate |
two work days · As of the date of passing the exam
|
24/7 |
|
|
52 |
Renewal of Competency Equivalency Certificate |
two work days |
24/7 |
|
|
53 |
Issuance of Foreign Competency Certificate |
three work days |
24/7 |
|
|
54 |
Renewal of Foreign Competency Certificate |
three work days |
24/7 |
|
|
55 |
Issuance of Competency Certificate for Individuals |
two work days |
24/7 |
|
|
56 |
Issuance of Eligibility Certificate for Individuals |
two work days |
24/7 |
|
|
57 |
Exemption Certificate |
two work days |
24/7 |
|
|
58 |
Maritime Service Register |
Issuance of Seafarer Service Record |
One work day |
24/7 |
|
59 |
Renewal of Seafarer Service Record |
One work day |
24/7 |
|
|
60 |
Issuance of Replacement for Lost Seafarer Service Record |
two work days |
24/7 |
|
|
61 |
Surveyors Management Services |
Issuance of Surveyor Card |
two work days |
24/7 |
|
62 |
Renewal of Surveyor Card |
two work days |
24/7 |
|
|
63 |
Inquiries |
Inquiry Service |
two work days |
24/7 |
|
64 |
Maritime Services |
Service Provider Inquiry |
Immediate |
24/7 |
|
65 |
Shipping Agent Authorization |
Immediate |
24/7 |
|
|
66 |
Ferries |
Passenger/Vehicle Trip Booking |
Immediate |
24/7 |
|
67 |
Cargo Trip Booking |
Immediate |
24/7 |
|
|
68 |
View Schedules |
Immediate |
24/7 |
3. Railway Transport Services
|
No. |
Main service name |
Service |
Service performance time |
Service available by |
|
1 |
Railway Transport Services |
Issuance of Safety Certificate for Railway Transport Service Providers |
60 days |
24/7 |
|
2 |
Issuance of License for Railway Transport Service Providers |
60 days |
24/7 |
|
|
3 |
Renewal of License for Railway Transport Service Providers |
60 days |
24/7 |
|
|
4 |
Appointment of Independent Specialist Consultant for Railway Transport Service Providers |
30 days |
24/7 |
|
|
5 |
Request for Material Change for Railway Transport Service Providers |
60 days |
24/7 |
|
|
6 |
Other Service Beneficiary Reports for Railway Transport Service Beneficiaries |
30 |
24/7 |
4. Reports:
|
No. |
Main service name |
Service |
Service performance time |
Service available by |
|
1 |
Reports |
Postal Parcel Reports |
5 work days |
24/7 |
|
2 |
Delivery Application Reports |
5 work days |
24/7 |
|
|
3 |
Vehicle Routing Reports |
5 work days |
24/7 |
|
|
4 |
Road Transport Reports |
5 work days |
24/7 |
|
|
5 |
Railway Transport Reports |
5 work days |
24/7 |
|
|
6 |
Intercity Bus Transport Reports |
5 work days |
24/7 |
|
|
7 |
Intra-city Bus Transport Reports |
5 work days |
24/7 |
|
|
8 |
Maritime Transport Reports |
5 work days |
24/7 |
5. Complaints
|
No. |
Main service name |
Service |
Service performance time |
Service available by |
|
1 |
Complaints |
Parcel Activity Complaints |
5 work days |
24/7 |
|
2 |
Delivery Application Activity Complaints |
5 work days |
24/7 |
|
|
3 |
Vehicle Routing Activity Complaints |
5 work days |
24/7 |
|
|
5 |
Railway Transport Activity Complaints |
5 work days |
24/7 |