The Transport General Authority places great importance
on the rights and obligations of public transport users in
the Kingdom. The Authority works to safeguard these rights
and ensure the highest standards of service quality,
supporting its strategic objectives of focusing on
beneficiaries and enhancing the competitiveness of
transport services.
Rights of Public Transport Service Beneficiaries:
Access to safe, comfortable, and reliable public transport services.
Easy access to the public transport network and mobility across different regions of the Kingdom.
Access to clear information about service schedules and routes.
Submitting complaints and grievances and receiving timely responses.
Access to transport services that accommodate the needs of people with disabilities.
Mechanisms to Strengthen Beneficiaries’ Rights and Ensure Their Responsibilities